Miss Kathryn Davies

1 Beaumont Close
Stanley
Wakefield
WF3 4HH

Mobile Phone: 07977990902
E-mail Address: Kathrynjess@hotmail.com

Personal:

Age:			22
Date of Birth:		25/02/1986
Nationality:		British

Personal Profile:

I believe I am an efficient, hard working and reliable person who strives to achieve the best results in whatever task I am taking on. I believe I can follow orders and instructions well and can also find solutions to awkward or difficult situations while at the same time listening to other people's solutions. I can adapt well to different work places, situations and conditions in both work and life. I am easy to approach and can communicate well both orally and in writing and can associate well with people, whilst at the same time getting the job at hand finished. 

Education and Qualifications:

September 2004 – July 	University of Leeds
2007				Degree 2:1 Geography BA (HONS)
			
1997 – 2004:			Wallasey School, Birkett Avenue, Moreton, Wirral

				A-Levels - Geography, English Literature, Film Studies 				and General Studies

				AS- Levels – History

				GCSEs - 10 Subjects A-C

April 2008			Teaching English as a Foreign Language (TEFL)
				I was awarded this certificate by ITC after i completed a 				practical twenty hour course.

Employment:

October 2007 – Present	Barclays Bank Plc- Leeds City Centre
				Customer Relations Advisor
				After completing 7 months as a temporary associate 				Barclays offered me a permanent position as a Customer 				Relations Advisor. 

				The key responsibilities of the role are:

•	Investigating the customer complaint and establishing the root of the issue that they are querying.  During this process I often have to correspond with other departments, collecting further information.

•	Telephoning the customer with a prospective resolution and negotiating with them to find a suitable outcome.  It is also my responsibility to ensure that the customer receives the correct information and correspondence to ensure resolution of the issue and complaint record.

•	I have a responsibility to resolve the complaint within the FSA Banking Code guidelines and adhering to timescales and authorization limits.

As I deal with a variety of complaints I have gained valuable insight and knowledge of the financial sector.  Dealing with customers on a daily basis has given me the confidence to resolve issues in a professional manner and also improve and strengthen my negotiation skills.  Working in a team of eight people I nominated myself to be responsible for ensuring that all team members were informed of any official communications that would impact on ourselves or our customers. I was also involved with the upkeep of the teams weekly productivity and targets.  I was often praised for my ability to work under pressure, communicate complicated Banking terminology and policies in a clear and concise way and exceeding customers expectations. This was all based upon feedback received from customers and colleagues. 

December 2006- September 	Adecco Recruitment Agency. Leeds City Centre. 
2007				Temporary Associate
I was employed as a secretary and also in retail for a cosmetics shop. I have worked as a temp for Barclays Bank from March 2007 until September 2007.

May 2002 - September 2004:  ‘Candis’ Newhall Publications Ltd, Newhall Lane, Hoylake, Wirral		 Telesales Team Member
Working as part of a team for a woman’s magazine in a busy subscription/ customer service/call center environment that required at times hard selling to meet strenuous targets, whilst other times the personality to listen and respond to valued customers. My role varied from phoning existing members and renewing subscriptions over the phone using either card details or direct debit details, phoning members to sort out payment queries and I also received incoming calls and sorted out customer queries to their satisfaction.
Roles and Responsibilities:

In University I was part of the ‘Buddy Scheme’ which involved me mentoring three to four first year students and helping them integrate into university life and helping them deal with any problems or queries they had. 

At sixth Form I was elected as Deputy Head Girl, which required representing the school at high profile occasions and public speaking. I also organized the sixth form ball as part of my duties
I helped with paired reading with children aged 11 and 12 and I was captain of the school netball and rounder teams. 

Skills:

Leadership Skills gained from being deputy head girl during sixth form.

Communication Skills developed from my employment at Barclays and 'Candis', being a Buddy at university, helping with paired reading at sixth form and also moving away from home where iI had to meet and interact with a variety of people.  During my time at Barclays I have learnt to deal with irate individuals in difficult circumstances and remain calm and professional.  Being a 'Buddy' and helping with paired reading also enabled me to encourage and support individuals with enhancing their own skills.  My role as Deputy Head girl and also my university studies have given me the confidence and skills needed when addressing an audience and conveying information to them.

Team Working Skills gained from my previous employments in large companies and also working closely with the sixth from committee. It was also enhanced when doing projects set as a group during my A- level and university studies.

Information Technology Skills gained from school and university education and also my employment at  Barclays and 'Candis' where I was working with computer databases and systems, which held customer information. Frequent computer use both at home and university has also enabled me to become familiar with a wide range of applications including data analysis packages ‘minitab’ and ‘mapinfo’. I am also competent in Microsoft Word, Power Point, and Excel and using the Internet to research information both academically and for my own interests.

Interests and Activities

I enjoy playing and watching netball, reading, music, socializing with friends and also going the gym. Traveling in Europe and Canada has provided me with experience of different lifestyles and cultures, and studying away from home has helped develop my independence and confidence.

In April 2006 I took part in a charity hitchhike to Latvia with Sheffield University. The trip included spending no more than £15 on travel and getting to Latvia from Sheffield University in eight days. I found the trip although testing at times a very rewarding and positive experience. It involved quick problem solving, using my initiative and working as a team was essential. The experience also let me become a part of and observe many cultures at once.

References.

Adam Faulkiner
Recruitment Consultant

Adecco Premier
1st Floor
104 Briggate
Leeds
LS1 6BG

t: 0113 2444903
e: adam.faulkiner@adeccopremier.co.uk

Barclays Bank PLC.

HR Shared Services
Floor 7c
Barclays House
1 Wimbourne Road
Poole
Dorset
BH15 2BB